How to shop online
Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "View Cart" at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on the cart detail page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.
Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
The merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
If you have any questions or difficulties with registering, please email us at estore@blueandcream.com with your information and requested items.
Item availability
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
Payment Policy
Blue&Cream will charge your credit card account immediately when you place your order. Refunds are processed on a case by case basis.
All payment information transmitted to Blue&Cream is secured by a Secure Sockets Layer (SSL) which encrypts your information. No credit card information is stored on our servers for any reason at any time.
If you have any questions regarding these policies, please contact us via email at info@blueandcream.com.
Which credit cards do you accept?
Blue&Cream accepts all major credit cards including American Express Visa and Master Card.
Do you charge sales tax?
Sales tax is charged only to customers in states where Blue&Cream has a physical presence. Currently this is only New York State.
How can I track my order?
You will receive an order confirmation email once your order has been successfully approved, processed and shipped. This confirmation will include the tracking number for your package.
How can I modify my order?
Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
Guidelines
Orders placed Monday-Friday before
5 PM EST
will begin processing that day, excluding holidays, and will ship within 2-3 days pending availability and credit verification. All orders placed after
5 PM EST
will begin processing the next business day, and ship within 2-3 days. Orders placed on Friday after 5 PM EST will begin processing on the following Monday. Blue&Cream will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Domestic shipping costs and methods
UPS rates for domestic orders are charged at a flat rate: Ground ($10), 2nd Day ($20) and Next Day ($30). These prices are for continental United States orders only. Canada orders are calculated specifically to the recipient’s address. We do not use United States Parcel Service (USPS) for our shipping.. Blue&Cream does not charge handling fees.
International Shipping costs, methods and disclosures
International shipping is based on several factors, including total cost of items, the weight of the package, and the destination. At time of checkout please choose option International Shipping. Shipping Costs will be emailed to you and customer can choose whether or not to accept the shipping charges.
Options such as “Free Shipping for orders over $500” are not valid for international orders. Ground shipping options are only valid for continental United States orders.
Additionally, international customers must acknowledge that they have reviewed and accept the policies stated on blueandcream.com
- UPS Worldwide Expedited - UPS provides customs-cleared delivery to more than 50 destination countries. Most shipments to
Europe
or
Asia
are delivered within 5 to 10 business days after leaving Blue&Cream.
PLEASE NOTE: Shipping charges include brokerage fees but do not include taxes or duties. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Blue&Cream, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Blue&Cream. This amount will be subtracted from your merchandise refund. Blue&Cream has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email them to estore@blueandcream.com or call Customer Service at 212.533.3088.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
Do you ship to where I live?
Blue&Cream ships world-wide.
Shipping restrictions
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery. PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.
We will do our best to contact you if there is a known complication with your order.
What is your return policy?
Blue&Cream accepts returns of items that are unsatisfactory or defective for a full refund minus shipping & handling fees if the following conditions are met:
- Customer obtains a Return Authorization code from Blue&Cream by emailing us at estore@BlueandCream.com
- Note: Returns sent back to any Blue & Cream location without first obtaining a Return Authorization code will be sent back to the recipient, and the customer will be charged for the shipping costs.
- Blue&Cream determines that defects, if any, were not caused by the buyer.
- All Returned or Exchanges can only take place after the item has ungergone a quality control check
- Item has not been worn or washed.
- The item has not been changed, altered, or otherwise modified.
- Items have all original tags attached.
- The return is initiated within three (3) days of the receipt of your order.
- Returns initiated after this 3 day grace period will be considered final sale.
- Any costs incurred by Blue&Cream for Shipping will be deducted from your refund $ amount
- BIKINIS, UNDERWEAR, ACCESSORIES and DISCOUNTED/SALE MERCHANDISE are FINAL SALE
- SHOES will be subject to a 10% restocking fee and must be returned in original packaging and box-Shoes that appear to be in worn condition (unless noted by Quality Control upon leaving Blue & Cream) will be considered final sale.
- INTERNATIONAL SALES are FINAL SALE and not eligible for return for any reason. NO exchanges or returns for INTERNATIONAL SALES.
Exchange Policy
Blue&Cream accepts exchanges on like items if the following conditions are met:
- Customer obtains a Return Authorization code from Blue&Cream by emailing us at estore@BlueandCream.com
- The exchanged item meets all Return Policy requirements.
- The item requested for the exchange is identical (except size and color) to the item originally ordered.
- The item requested for the exchange is in stock.
ALL Returns and Exchanges not meeting any of the above criteria will be returned at the customers expense. Blue&Cream recommends insuring all packages, as Blue&Cream is not responsible for any packages sent by customers.
How to Request a Return/Exchange
To request a return or exchange, please email us at estore@BlueandCream.com and include the following information:
- Your order number found on the packing slip or email receipt.
- Your reason for returning/exchanging the item.
- If the request is for an exchange, please include the size or color that suits your needs.
PLEASE NOTE : Return requests not meeting the above conditions will NOT be accepted.
Where do I send my return or exchange?
Please send your return or exchange to:
BLUE & CREAM
1 EAST 1ST STREET
NEW YORK, NY 10003
USA
Reminder: Blue&Cream recommends that you insure your packages, as Blue&Cream does not accept any responsibility for packages sent by customers.
How do I make a return or exchange?
Simply follow the instructions on the invoice included with your package. Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
When will my credit card be refunded?
Once your package has been received at Blue&Cream, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from Blue&Cream.
Privacy Policy
Blue & Cream LLC will neither sell nor share your information with outside companies or third parties. Blue&Cream encourages you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. Because Blue&Cream respects your privacy, we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. If you forget your password, you can request that it be emailed to your email address. Blue&Cream will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.
Cookies enhance our ability to serve you by recalling information such as shopping preferences and shopping cart contents. The use of tracking tools and cookies are industry standard - you'll find them at most major web sites. Blue&Cream's site is fully operational without cookies; they can be disabled on your computer if you wish.
*If unauthorized purchases are made with your credit card to blueandcream.com, please contact your credit card company first. Federal law requires credit card companies to reimburse any unauthorized charges above $50. If your credit card company will not refund the remaining $50, we will cover the charge.
Customer Service
Regular Hours:
Monday-Friday
10:00AM-5:00PM EST
212.533.3088
By E-Mail:
Customer Service: estore@BlueandCream.com
By Mail:
Blue&Cream
60 on the Circle
Easthampton, NY 11937
USA
Corporate Offices
Blue&Cream
60 on the Circle
Easthampton, NY 11937
USA
631.329.1392
Returns Department:
Blue & Cream
1 East 1st Street
New York, NY 10003
For all customer inquires please call:
212.533.3088
Monday-Friday
10:00AM-5:00PM EST
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